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AirAsia
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AirAsia Review. Not Your Reliable Travel Solution Provider

The AirAsia app claims to bring travel convenience to your fingertips, letting you book flights remotely, catch your mobile boarding pass, pre-book meals, seats, and track your baggage and travel insurance. The tools offered by this sleekly designed app rarely work, however.

Interface

The interface on the IPA and APK is simple yet sleek, and the red colors of AirAsia enhance this. The interface is clean and intuitive, and navigating through the various options is easy. The interactive design lets you enter details and gives out a prompt response.

The icons are large, and the display will favor even those with poor eyesight or small screens.

Interface score: 8/10

Key Features

With this app on your Google Android, iPod touch, iPhone or iPad, you can book flights remotely, check in, print your boarding pass or get an e-boarding pass if you don’t have baggage and get travel insurance.

You can also view flight calendars, in-flight food menus and selections, pick seats, upgrade your ticket and access in-flight entertainment. In theory, there is literally nothing that you can’t do with this app that you’d have to do physically. You can save a lot of time, especially if you don’t have time to visit a travel agency or go to the airline offices yourself.

The app for both iOS and Android mobile is free to get. There are no in-app purchases for the app either. The AirAsia APK is an app for all Android devices (Android 4.1 or higher), and the IPA is for Apple gadgets running iOS 8.0 or later.

Features score: 7/10

Usability

The app features work well at times, but most of the time they don’t. Logging in is almost always difficult, and you have to try multiple times for it to finally give you access, even with a good Internet connection. At times, you won’t see your e-receipt within the app. My experience with this Google Play app for traveling was much worse. The app crashed incessantly on my Samsung tablet and was quite unstable on my iPhone. The Android app is even worse than the iOS version. The app has too many bugs, and I didn’t enjoy using it.

User experience score: 3/10

The app developers claim to have frequent updates for the crashes, but I haven’t seen any reliable fixes so far. The terms and conditions checkbox has been removed in the latest version, but I’m not sure how much this helps. They have also added multi-city bookings, although the bugs are here to stay.

Bottom Line

This is far from some of the leading apps that I have used for booking flights. The app developers claim they have great features, which is true, but they never work. It is quite a huge inconvenience when you try to access your boarding pass at the last minute but can’t because the app refused to connect to the servers. Having a flight app crash at the most crucial times is not is utterly disappointing, especially when traveling. I wouldn’t recommend this app.

Interface 8

Key Features 7

Usability 3

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